Return and Refund Policy

Effective Date: September 24, 2026

At Velnoriaot, we want our customers to have a clear and straightforward shopping experience. If you are not satisfied with your purchase, eligible products may be returned or exchanged within 30 days of delivery.

1. Return Period

Customers may request a return or exchange within 30 days from the date the order is delivered.

To be eligible for a return or exchange, the product should be:

• In its original condition, except where opening or reasonable inspection is necessary to determine whether the product is suitable or defective.

• Not damaged through misuse or improper handling.

• Returned with original packaging and included accessories where reasonably possible.

• Accompanied by the original order number or other proof of purchase.

2. Free Returns and Exchanges

Velnoriaot offers free returns and exchanges within 30 days for eligible orders.

Customers must contact our customer service team before sending an item back so that we can provide the appropriate return instructions.

Please do not send products to an address that has not been provided or confirmed by our customer service team.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from the product description, please contact us as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs or videos of the product and packaging when applicable.

We may request additional information to verify the issue.

Depending on the circumstances, we may provide a replacement, exchange, or refund.

4. Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

5. Exchanges

Eligible customers may request an exchange within 30 days of delivery.

If the requested replacement product is unavailable, we may offer a refund instead.

6. Items That May Not Be Eligible for Return

Certain products may not be eligible for return where permitted by applicable law, including:

• Products clearly identified as final sale;

• Products that cannot reasonably be returned for hygiene or safety reasons after opening or use;

• Products damaged through misuse, unauthorized modification, improper installation, or accidental damage caused by the customer.

Any product-specific return restrictions will be disclosed on the relevant product page.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to process cancellation requests before the order enters fulfillment or shipment.

Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.

8. Return Shipping

For eligible returns covered by our free-return policy, Velnoriaot will provide the applicable return instructions and cover the eligible return shipping cost.

If a return falls outside the eligible return conditions, additional shipping costs may apply where permitted by applicable law.

9. Refund Not Received

If you have been notified that your refund has been processed but have not received it within the applicable processing period, please contact us so that we can review the transaction.

10. Contact Us

For returns, exchanges, or refund requests:

Velnoriaot
Email: SladeErmias7131@outlook.com
Website: https://velnoriaot.shop/

Please include your order number in your email whenever possible.

11. Consumer Rights

Nothing in this policy is intended to restrict any mandatory consumer rights or legal protections that apply under applicable law.